Introduction
- Welcome to Petro Elite’s diesel ordering and delivery platform.
- By accessing or using this website, you agree to these Terms & Conditions.
- Lebanon is our country of domicile.
- Customers under the age of 18 are not permitted to register or transact on this website.
Definitions
- “Company”, “we”, “us”, or “our” refers to Petro Elite.
- “Services” means diesel ordering, scheduling, delivery, and related support.
- “User” or “you” refers to any person accessing or using the website or services.
Services Provided
- Delivery of diesel to eligible homes, businesses, and generators within our coverage.
- Scheduling, dispatch, and coordination of deliveries based on availability and capacity.
- Customer support for order status, delivery windows, and payment confirmation.
Booking and Reservation Terms
- Orders are scheduled on a first-confirmed basis, subject to inventory and route capacity.
- We may adjust or reschedule bookings for safety, regulatory, or operational reasons.
- Accurate address, access details, and contact information are required for confirmation.
Pricing and Payment Terms
- Pricing is displayed in USD and may vary with market rates and delivery conditions.
- Final charges are based on the confirmed delivered quantity and any applicable fees shown at checkout.
- Payments must be completed before or at delivery, as communicated during the order flow.
Accepted Payment Methods
- Visa, MasterCard, and accepted local gateways (including OMT, Suyool, and Whish Pay).
- Cardholders must retain a copy of transaction records and merchant policies.
Currency
- All prices shown and transactions processed on the website are in USD (United States Dollars).
Event Cancellation and Refund Policy
- Delivery appointments may be rescheduled or canceled for safety, regulatory, or supply reasons; we will notify you promptly.
- Refunds, when applicable, follow the method and timelines of the original payment channel.
Client Responsibilities
- Provide safe and legal access for delivery vehicles and personnel.
- Ensure tanks, pipes, and receiving equipment are in safe working order.
- Maintain accurate account, contact, and delivery details.
- Users are responsible for keeping their account credentials confidential.
Production Schedule and Deliverables
- Deliveries are planned according to published or agreed slots; timing may vary due to traffic, weather, or safety checks.
- Deliverables include the confirmed volume of diesel and an electronic or printed confirmation/receipt.
Intellectual Property Rights
- All content, trademarks, logos, and materials on the website are owned or licensed by Petro Elite.
- Users may not copy, modify, or distribute content without prior written consent.
Use of Images and Videos
- Images, videos, and media on the site are for informational purposes only and may not be reused without permission.
Third-Party Vendors and Subcontractors
- We may engage vetted third-party providers for logistics, payments, or support services.
- Such providers must comply with applicable laws and our safety and privacy standards.
Force Majeure
- We are not liable for delays or failures caused by events beyond our reasonable control, including natural disasters, conflict, regulatory actions, or infrastructure outages.
Limitation of Liability
- Our liability is limited to the value of the specific order in question, to the extent permitted by law.
- We are not responsible for indirect, incidental, or consequential losses.
Indemnification
- You agree to indemnify and hold Petro Elite harmless from claims arising from your breach of these terms or misuse of the services.
Confidentiality
- Non-public information shared between you and the Company must be kept confidential unless disclosure is required by law.
Privacy and Data Protection
- Your data is collected and processed according to our Privacy Policy.
- We apply reasonable technical and organizational safeguards but cannot guarantee absolute security.
OFAC and Sanction Restrictions
- We will not trade with or provide services to OFAC-sanctioned countries or restricted territories.
- Transactions that violate applicable sanctions laws are strictly prohibited.
User Account Responsibility
- Users must keep account credentials and OTP codes confidential and secure.
- All activity under your account is your responsibility.
- Cardholders must retain copies of transaction records and merchant policies.
Governing Law and Jurisdiction
- These Terms are governed by the local laws of Lebanon.
- Courts of Lebanon shall have jurisdiction over any disputes, subject to applicable conflict-of-law rules.
Amendments to Terms
- We may update these Terms & Conditions periodically. Continued use of the website after updates constitutes acceptance.
Contact Details
- Email: info@petroelitelb.com
- Phone: +961 71 007 900
- Website: petroelitelb.com
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